Privacy Policy

Effective Date: October 16, 2026

This Privacy Policy explains how we handle your data when you use our services.

Controller

YAXI GmbH
Zollhof 7, 90443 Nürnberg
privacy@yaxi.tech

Browser data

When you visit our website, we automatically collect and store for 90 days:

• Masked IP address
• Date/time of access
• Browser/OS information
• Referring website
• Response status and data volume

We only analyze this data to resolve technical issues or to investigate unauthorized access.

Data we collect

For all accounts:

• Full name
• Email address

Retained while your account is active.

For paid plans:

• Billing information (company details, VAT ID if applicable)

Retained as required by tax laws.

How we use your data

Your data is used exclusively for:

• Account creation and management
• Payment processing (paid plans only)
• Essential service communications

We use this information to perform our contract (Art. 6(1)(b) GDPR).

Data storage and processing

• All customer data is stored in Germany
• No transfers outside the European Economic Area
• State-of-the-art security measures

Your rights

Under GDPR, you have the right to:

1. Access your personal data
2. Request correction of inaccurate data
3. Request deletion of your data
4. Restrict processing of your data
5. Object to certain processing
6. Request data portability

How to exercise these rights:

• Update your information directly in your account portal (for name, email, and billing details)
• For all other requests, contact us at privacy@yaxi.tech

We respond to all requests within 30 days.

Lodge a complaint with a supervisory authority

If you believe we have violated data protection laws, you may file a complaint with:

Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18, 91522 Ansbach, Germany
Phone: +49 (0) 981 180093-0
Email: poststelle@lda.bayern.de
Website: https://www.lda.bayern.de

Third-party services

Kinde

We use Kinde as our identity provider to facilitate user registration, authentication, and login processes. When using our services, you may be required to provide certain personal information (such as your email address or account credentials) to Kinde. For more information about how Kinde handles your information, please see their privacy policy.

Fernand

We use Fernand to handle support requests you send us via email or through the chat in our portal. For more information about how Fernand handles your information, please see their privacy policy.

AhaSend

We use AhaSend to send transactional emails. For more information about how AhaSend handles your information, please see their privacy policy.

Changes to this policy

We will notify users of significant changes via email or through our portal.